Been twice, 2 years in between and can say both times I have a great experience.  Dr. Shin is a very nice guy, really personable and does a great job.  Front staff is very nice as well.Somehow there was a mix up with booking through the online system (my confirmation said today, theirs said next week) but without flinching they said "no problem, let's do it right now.   I would have been fine to reschedule, but that worked.Thirty minutes start to finish for a full eye exam.  Other than some disturbing news...bifocals are on the horizon...all went well and I have the prescription on hand that I needed.Highly recommend.FYI found the rates to be exactly around how I expected, I pay out of pocket so knew what I was going in for.